Thank you for your purchase.
We hope that you are completely happy with your purchase, however, if you aren’t, simply return the item(s) within 14 days of ordering, and we’ll exchange or refund it. Please see below for more information on our return policy.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We strongly recommend that you use a trackable method to mail your return. Please note, you will be responsible for all return shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 working days from the receipt of your item to process your return or exchange. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at refunds@galenformulas.co.uk and send your item to: Galen Formulas Ltd, Unit 58 Kings Road, Tyseley, Birmingham, England, B11 2AL.
SHIPPING RETURNS
To return your product, you should mail your product to: Galen Formulas Ltd, Unit 58 Kings Road, Tyseley, Birmingham, England, B11 2AL.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NEED HELP?
Contact us at refunds@galenformulas.co.uk for questions related to refunds and returns.
